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  1. Jira Service Management Cloud
  2. JSDCLOUD-7945

Clicking on closed/opened tickets link inside organization shows all closed tickets by a customer and not just the ones from the organization

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    Description

      More context here:
      https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-Desk-Customers-quick-query-links/qaq-p/1003353

      In a nutshell, the user wants to be able to see all the opened/closed tickets by a customer in an organization.
      Today there is only the option to see all tickets open/closed in the organization or by a customer. Not by both.

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            Unassigned Unassigned
            ldiniz Leonardo Diniz
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